Knowledge Base
Getting Started
Discover the essentials of operating & navigating OrderCounter.Menu Management
Dive into our menu management system.Terminal Settings
Information on configuring your terminalControl Panel
This is where you can configure various features & settings on our front end point of sale.Back Office
Our remote back office is where you can manage your restaurants from anywhere.Inventory
A collection of information on managing your inventory with our system.KDS
KDS (Kitchen Display System) articles on setup & configuration.
Recent Articles
How to get the right VAR setup sheet
For PAX: TSYS (1 terminal location) - Sierra platform TSYS (multi terminals at location) - TransIT Multipass platform (Recommended for multi-terminal sites / OrderTab) Each card reader must have a separate Device ID. If devices are being set up in ...Comping Items
When to Comp Items Comping (giving items for free or at a discount) is common in restaurants for: Customer Service Situations Wrong order: Kitchen made the wrong item Long wait: Food took too long to prepare Quality issues: Food was cold, overcooked, ...Understanding Data Points
What Are Data Points? Data Points are customizable text elements that provide real-time operational information on your kitchen display system (KDS). They can be displayed on ticket views to help staff monitor key metrics efficiently. How to Add a ...Overrides
The Kitchen Display System (KDS) allows you to customize how different items and modifiers appear on the screen. Overrides are a powerful feature that let you highlight specific items or modifiers with custom colors, making them stand out for kitchen ...Bump Settings
Overview Bump settings in the Kitchen Display System (KDS) allow you to visually track the status of orders as they move through your kitchen workflow. When a station "bumps" a ticket, it indicates that the station has completed their part of the ...
Popular Articles
Clear Payments
This setting can be found in the Back Office under Settings > POS > General Settings Allow payments to a ticket to be cleared on the checkout screen. Options Yes/NoCredit Trans (Add Tips)
You can add tips using the "Credit Trans (Add Tips)" function in the control panel. Once you're on the tips screen, you can add a tip to a transaction by selecting the transaction and clicking the "Add Tip" button. Enter Tip Amount Select Submit to ...Quick Reference Guide
Control Panel Transaction Management Tips & Tills Editing Menu Items Editing Categories Create New Type Sets Create New Option Sets Add Sets to Items Multi-Item Edit Recommended Item Sets Editing Modifier Text Add Timeset to Category Adding ...Overrides
Overview Here is a list of all overrides and their corresponding Employee / Job privileges Auto Authorize - Determines whether a manager being logged in to the terminal will automatically authorize overrides. No Sale - Determines whether a manager ...Keep Server Re-ring Ticket
This setting can be found in the Back Office under Settings > POS > General Settings If on, the server will be asked who will receive the funds for the transaction If off, the server who will be re-ringing the ticket will receive the funds Options ...