Quick Reference Guide

This guide gives you a detailed overview of what OrderCounter can do. It's great for new users and a handy resource for experienced ones.

Exploring the Knowledge Base Sections  

Getting Started    

1. In the "Getting Started" section, you'll find everything you need to know about setting up and beginning to use OrderCounter. This includes an introduction to order types, menus, and the various order functions you’ll encounter.

1. This section allows you to configure various settings specific to a terminal. You can determine if delivery or drive-thru orders can be processed at the terminal, set the auto logoff time, choose the default category and table section, and more.
   

1. The control panel is a centralized interface where you can access and manage different aspects of the point-of-sale system. It provides options to perform tasks such as opening and closing the cash drawer, processing payments, and accessing reports. This section will have articles to guide you through using the various functions available in the control panel.
   

1. The back office is the administrative area of the point-of-sale system. It allows you to configure system-wide settings, manage employees and their privileges, set up menu items and pricing, generate reports, and perform other administrative tasks. The articles in this section will give you aid you when configuring different settings for the system.
   

1. The inventory section will contain articles that will help you learn to manage and track the stock of items in your business. You can add new items, set their prices, track quantities, and receive notifications when stock levels are low. This helps you keep track of your inventory and ensure that you have enough stock to meet customer demand. Th
   

1. The KDS is a system that displays orders in the kitchen or food preparation area. It replaces traditional paper tickets and allows kitchen staff to view and manage orders digitally. The KDS helps improve order accuracy, streamline communication between the front and back of the house, and enhance overall efficiency in food preparation. The articles in this section will have all information about our KDS.
   

Submitting a Ticket    

Should you require further assistance or have specific questions, the knowledge base also includes a process for submitting a ticket:

1. Sign In: Access your OrderCounter account or sign up if you're a new user.

2. Navigate: Go to the knowledge base section on the OrderCounter website.

3. Search: Look through the articles for information relevant to your query.

4. Submit a Ticket: If your question remains unanswered, click on "Submit a Ticket" to get direct support.

5. Fill Out Form: Provide a detailed description of your issue or question in the ticket submission form.

6. Confirmation: After submission, a confirmation email with a ticket number will be sent to you.
   

1. Sign in to your OrderCounter account using your credentials .

2. Once you are signed in, navigate to the “Tickets” section or "My Area" in the knowledge base .

3. In the “Tickets” section, you will be able to search for your submitted ticket using relevant keywords or filters.

4. Locate your ticket in the search results and click on it to view the details and status of your ticket.

Chat

      There is also a Chat should you need more assistance. Just click the widget and enter your message!