Knowledge Base Navigation

Navigating The Knowledge Base



The knowledge base is where you will be able to find information on OrderCounter and the products and services we offer. 

 

Quick Reference Guide

This guide is a compilation of essential tips and shortcuts that you might need when daily driving OrderCounter. 

Quick Reference Guide

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Getting Started
Menu Mangement
Terminal Settings
Control Panel
Back Office
Inventory
KDS (Kitchen Display System)
Getting Started

In the "Getting Started" section, you'll find all the information needed to set up and begin using OrderCounter. This includes introductions to order types, menus, and the various order functions you will encounter.



Menu Mangement
The "Menu Management" section provides articles on creating and organizing menu items.



Terminal Settings
The "Terminal Settings" section will have articles that guide you through setting up your terminal within the OrderCounter system.


Control Panel
The "Control Panel" section covers all essential functions, including opening a till, viewing transactions, managing credit card tips, and more.



Back Office
In the "Back Office" section, you will find articles that guide you through managing your business by configuring various system settings to tailor OrderCounter to your needs.


Inventory
The "Inventory" section provides articles on managing and tracking stock. These articles will help you get up to speed with configuring and managing with our Inventory system.



KDS (Kitchen Display System)
The "KDS" section provides articles on setting up the Kitchen Display System, helping you configure it to replace traditional paper tickets with a digital solution. 



 
Submitting a Ticket
If you need further assistance or have questions that aren't answered by the knowledge base, you can submit a ticket through the Zoho Help Portal. Here’s how:
  1. Sign In: Access your Help Portal account or sign up if you're a new user.
  2. Submit a Ticket: Access the Ticket Section of the help portal. 
  3. Fill Out Form: Provide a detailed description of your issue or question in the ticket submission form.
  4. Confirmation: After submission, you will receive a confirmation email with your ticket number.


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