How to Navigate the OrderCounter Knowledge Base
The OrderCounter Knowledge Base is your one-stop shop for getting the most out of your OrderCounter system. Whether you're just starting or you've been using it for a while, we've got you covered.
Quick Reference Guide
This guide gives you a detailed overview of what OrderCounter can do. It's great for new users and a handy resource for experienced ones.
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Exploring the Knowledge Base Sections
Getting Started
In the "Getting Started" section, you'll find everything you need to know about setting up and beginning to use OrderCounter. This includes an introduction to order types, menus, and the various order functions you’ll encounter.
Terminal Settings
- This section allows you to configure various settings specific to a terminal. You can determine if delivery or drive-thru orders can be processed at the terminal, set the auto logoff time, choose the default category and table section, and more.
Control Panel
The control panel is a centralized interface where you can access and manage different aspects of the point-of-sale system. It provides options to perform tasks such as opening and closing the cash drawer, processing payments, and accessing reports. This section will have articles to guide you through using the various functions available in the control panel.
Back Office
The back office is the administrative area of the point-of-sale system. It allows you to configure system-wide settings, manage employees and their privileges, set up menu items and pricing, generate reports, and perform other administrative tasks. The articles in this section will give you aid you when configuring different settings for the system.
Inventory
The inventory section will contain articles that will help you learn to manage and track the stock of items in your business. You can add new items, set their prices, track quantities, and receive notifications when stock levels are low. This helps you keep track of your inventory and ensure that you have enough stock to meet customer demand. Th
KDS (Kitchen Display System)
- The KDS is a system that displays orders in the kitchen or food preparation area. It replaces traditional paper tickets and allows kitchen staff to view and manage orders digitally. The KDS helps improve order accuracy, streamline communication between the front and back of the house, and enhance overall efficiency in food preparation. The articles in this section will have all information about our KDS.
Submitting a Ticket
Should you require further assistance or have specific questions, the knowledge base also includes a process for submitting a ticket:
Sign In: Access your OrderCounter account or sign up if you're a new user.
Navigate: Go to the knowledge base section on the OrderCounter website.
Search: Look through the articles for information relevant to your query.
Submit a Ticket: If your question remains unanswered, click on "Submit a Ticket" to get direct support.
Fill Out Form: Provide a detailed description of your issue or question in the ticket submission form.
Confirmation: After submission, a confirmation email with a ticket number will be sent to you.
To view a ticket after submitting it in the OrderCounter knowledge base, you can follow these steps:
Sign in to your OrderCounter account using your credentials
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Once you are signed in, navigate to the “Tickets” section or "My Area" in the knowledge base
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In the “Tickets” section, you will be able to search for your submitted ticket using relevant keywords or filters.
Locate your ticket in the search results and click on it to view the details and status of your ticket.
Chat
There is also a Chat should you need more assistance. Just click the widget and enter your message!
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Related Articles
Managing Account Balances in OrderCounter
Adding a Balance to an Account In the OrderCounter POS system, adding a balance to an account often occurs during the checkout process when the Add to Account option is selected. This feature allows for charges to be assigned to a customer's account, ...
Quick Reference Guide
Changes or suggestions can be made here: https://tinyurl.com/ordercounterrg
Introduction to Inventory
Inventory will allow you to keep track of your physical inventory, suggest orders and if you set up recipes will automatically deplete inventory items. You will usually have the following: Sale items – The buttons on the till which allow you to sell ...
Bar Tabs
Bar Tabs is a quick service Order Type that will allow you to save tabs If you ring through some drinks and pay straight away it works just like one of the quick service options. If you press “Save and Send” you will be asked for a name for the tab. ...
Takeout
There is a To Go Order Type already but Takeout takes it further. It is specifically for people taking out food and will let you manage orders placed over the phone or at the counter You will be prompted to enter customer information. Same as the ...