POS
Credit Processing
This setting can be found in the Back Office under Settings > POS > General Settings Credit processing should be turned on if using the POS system to process credit cards. Credit processing should be turned off if using a separate terminal for credit ...
Custom Modifier
This setting can be found in the Back Office under Settings > POS > General Settings Allows a custom modifier and price to be entered. Options On/Off
Custom Item
This setting can be found in the Back Office under Settings > POS > General Settings Allows a custom item and price to be entered. Options On/Off
Tip After Account
This setting can be found in the Back Office under Settings > POS > General Settings Determines whether the program will ask for a tip after adding an order to an account. Options On/Off
Acceptable Claim Percentage
This setting can be found in the Back Office under Settings > POS > General Settings The percentage over or under electronically documented tips that claimed tips should be within.
Claim Tips Include Credit Tips
This setting can be found in the Back Office under Settings > POS > General Settings Determines if credit tips are to be included when claiming tips. Options On/Off
Tip Entry Method
This setting can be found in the Back Office under Settings > POS > General Settings “Tip Total” means you enter the tip only. Or “Grand Total” which means you would enter the tip and the transaction amount and tip added together and the system would ...
Tip Confirmation
This setting can be found in the Back Office under Settings > POS > General Settings Determines if a confirmation window appears when entering credit card tips. Options On/Off
Change Tips
This setting can be found in the Back Office under Settings > POS > General Settings Determines if Employees can change their credit tips. If Set to “No” then credit transactions with tips will not show in the “Add Tips” list. The privilege of “View ...
Claim Tips
This setting can be found in the Back Office under Settings > POS > General Settings Used in conjunction with Back Office > Employees > Job Manager > Edit Job > Claimed Tips. If both are set to “Yes” then when an employee clocks out they will be ...
Accept Gift Cards
This setting can be found in the Back Office under Settings > POS Determines if Gift Cards are an accepted payment method. If set to “No” then the Cash payment method will be removed from Tills and Banks Options Yes/No
Accept Checks
This setting can be found in the Back Office under Settings > POS > General Settings Determines if Checks are an accepted payment method. If set to “No” then the Checks payment method will be removed from Tills and Banks Options Yes/No
Accept Credit
This setting can be found in the Back Office under Settings > General Settings Determines if Credit is an accepted payment method. If set to “No” then the Credit payment method will be removed from Tills and Banks Options Yes/No
Accept Cash
This setting can be found in the Back Office under Settings > POS > General Settings Determines if Cash is an accepted payment method. If set to “No” then the Cash payment method will be removed from Tills and Banks. Options Yes/No
Table Service Settings
Overview The following settings allow you to configure the Table Service Settings. Assign Sections Determines whether a table section is assigned to a server upon clocking in. Sections must be setup in Settings -> Table Sections. Advanced Tables ...
Auto EOD
Overview The following settings allow you to configure the Auto EOD settings. Auto EOD will run the End Of Day automatically based on the configurations you set below. Automated Services Enable Automated End of Day Services Server Terminal This ...
POS Settings
This guide explains all the settings available in the OrderCounter POS system and their purposes. To access these settings, go to Back Office > Settings > POS. General Settings Accept Cash: Enable or disable cash as a payment method. Accept Credit: ...
Automatically Clocking Out Users
Overview This is a feature that will check a setting every half an hour. If the time since last clock in is longer than is set in this setting then the user will be clocked out. This setting is global an not set per user. This means that if it is ...
Override Tax On Menu Items Based On Order Method
Overview This feature will enable you to automatically change or remove tax on some Menu Items when using particular Order Methods. This is because there are legal requirements in some locations to charge a different tax rate when eating out vs ...
Defining How The System Counts The Number Of Guest
Overview Guests used to be calculated purely from a pop up box that would ask how many there were. There is now a system in place that allows you to decide how the number of guests re calculated. The Set Up Go to Back Office > Settings > POS > Guest ...
Break Monitoring
Overview Break Monitoring will allow you to set the maximum number of hours an employee can work before taking a break. The system will then alert that person at login that they are due a break. At this point they can either take their break, ...
Automatic Gratuity
Overview This feature will automatically add gratuity to the check. It can do this by Setting Up Auto Gratuity ⦁ Go to Back Office > Settings > POS > Gratuity Edit This needs to be set to Yes ⦁ Go to Back Office > Settings > Service Fees ⦁ There will ...