Effortlessly Manage Takeout and Delivery Settings with OrderCounter

Takeout and Delivery

This guide will help you understand and manage the settings for Takeout and Delivery orders. You can find these settings in the Back Office under Settings > Takeout and Delivery.


Key Settings Explained

Google Maps Integration

  • Google Maps Integration: This setting determines whether Google Maps is used to map and find addresses.
  • Google Mapping API (Override): If you have your own Google API key, you can use it instead of the one provided by OrderCounter.
  • Show Mapping Buttons: This shows the map on your Point of Sale (POS) system. Note that if you use the OrderCounter API, maps won't be displayed.

Delivery Zone and Fees

  • Require Delivery Zone: This setting ensures that a delivery address is within a specified delivery zone.
  • Minimum Delivery Order: Sets the smallest order amount required for delivery. If there’s no zone found, this amount is used.
  • No Zone Delivery Fee: Fee charged for delivering to an address outside any delivery zone.
  • No Zone Delivery Fee Type: Decides if the no zone delivery fee is a flat amount or a percentage.

Default Settings

  • Default State/City/Area Code: These are the pre-selected state, city, and area code for takeout and delivery orders.

Customer Information

  • Require Full Name: Ensures customers provide their full name (first and last).
  • Valid Phone Number Digits: Sets the minimum number of digits required for a phone number.
  • Caller ID: Decides if the Caller ID module is used to show customer phone numbers.

Caller ID Settings

  • Caller ID - Lines: Specifies how many phone lines the Caller ID module supports.
  • Caller ID - Takeout/Delivery: Determines if the Caller ID module automatically shows on takeout or delivery orders.

Order Management

  • Takeout Picked Up: Sets whether a takeout order is marked as picked up automatically, manually, or with a prompt.
  • EOD Auto-Complete - Takeout: Automatically completes a takeout order at the end of the day if it has been paid for.

Delivery Map

  • Delivery Map Scale: Controls the scale (zoom level) of the delivery map.

Customer Contact Requirements

These settings determine if a phone number or email is required for different types of customers:

  • Bar Tab Customer: Requires phone or email for bar tab customers.
  • Retail Customer: Requires phone or email for retail customers.
  • Takeout Customer: Requires phone or email for takeout customers.
  • Table Service Customer: Requires phone or email for table service customers.
  • Delivery Customer: Requires phone or email for delivery customers.
  • For Here Customer: Requires phone or email for dine-in customers.
  • ToGo Customer: Requires phone or email for to-go customers.
  • Drive Thru Customer: Requires phone or email for drive-thru customers.

Driver Notifications

  • Driver Address Emails: Sends delivery addresses to drivers via email.
  • Driver Address SMS: Sends delivery addresses to drivers via SMS.

Example Scenarios

  1. Setting Up a New Delivery Zone: If you are expanding your delivery service to a new area, use the "Require Delivery Zone" and "No Zone Delivery Fee" settings to manage orders and fees for addresses outside your current zones.

  2. Using Caller ID for Takeout Orders: To improve customer service, you can enable the "Caller ID - Takeout" setting so that when customers call to place an order, their information pops up automatically, making the process faster and more efficient.

  3. Managing Minimum Order Amounts: If you need to ensure profitability, set a "Minimum Delivery Order" amount. This helps prevent small orders that may not cover delivery costs, ensuring every delivery is worth the trip.

By following this simplified guide, you can easily configure and manage your takeout and delivery settings, ensuring smooth operations and a better customer experience.

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