The Kitchen Display System (KDS) offers a variety of station configuration options to customize how orders are displayed, processed, and managed across different kitchen stations. This guide explains each option and its impact on kitchen workflow.

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Basic Station Options

Bump Settings

• Bump From All Stations? – When enabled, bumping an item from this station will bump it from all stations. Useful for expo stations that need to clear tickets across the entire kitchen.
• Require Selection to Bump? – Forces users to select a ticket before bumping, preventing accidental bumps.
• Prioritize Tickets with All Items Bumped? – Highlights tickets where all items have been bumped by other stations. For example:
  • A burger is bumped from the grill station.
  • Fries are bumped from the fry station.
  • The expo station sees the ticket prioritized, indicating it’s ready to be served.
• Require All Ticket Items to Be Bumped Before Expo Can Bump? – Prevents expo stations from bumping tickets until all items have been bumped by their respective preparation stations.

Display Options

• Print Ticket After Bump – Automatically prints a ticket when it’s bumped from this station.
• Play Notify Sound on Incoming Ticket – Plays an alert sound when new tickets arrive.
• Force Focus Capture (Advanced) – Ensures the KDS window remains active, useful for dedicated KDS terminals.
• Hide Seat Display – Removes seat numbers from the ticket display.
• Prefix Seat Display – Adds a prefix to seat numbers for clearer identification.

Order Method Filtering

• Do Not Show Items Delivered via the Following Methods (Filtered Out) – Prevents tickets from specified order methods from appearing at this station (e.g., filtering out Delivery orders at preparation stations).
• Non-Filtered Methods – Displays which order methods will be shown on this station.

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Ticket Retention

• Minutes to Keep Bumped Tickets – Determines how long bumped tickets remain in the recall buffer before being permanently removed.

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Bump Bar Configuration

The KDS Bump Bar allows for keyboard shortcuts to perform common actions efficiently:

• Bump (B) – Bumps the selected ticket.
• Recall (R) – Recalls the most recently bumped ticket.
• Toggle (T) – Toggles between different views.
• View Swap (S) – Swaps between normal and recall modes.
• Print (P) – Prints the selected ticket.
• Down (D) – Moves selection down.
• Up (U) – Moves selection up.

View Activation

• Activate View 1/2/3 – Quickly switch between different configured views.
• Next View (N) – Cycles to the next view.

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Ticket Header/Footer Customization

You can customize ticket headers and footers to show key order details:

✔ Header Left – Typically shows order method and order ID.
✔ Header Right – Often displays the ticket age.
✔ Footer Left – Usually shows the server’s name.
✔ Footer Right – Commonly shows the table number.

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Best Practices

Expo Station Configuration:

✔ Enable "Prioritize tickets with all items bumped".
✔ Set appropriate "Minutes to Keep Bumped Tickets" (typically 180-360 minutes).
✔ Consider enabling "Print Ticket After Bump" for paper backup.

Preparation Stations (Grill, Fry, etc.):

✔ Filter order methods relevant to that station.
✔ Set shorter "Minutes to Keep Bumped Tickets" (typically 60-180 minutes).
✔ Enable "Play Notify Sound on Incoming Ticket" for awareness.

Header/Footer Configuration:

✔ Use a consistent header/footer layout across stations for staff familiarity.
✔ Include critical information like order type, ticket age, and identifiers.

By properly configuring these station options, you can optimize kitchen workflow, reduce errors, and improve service times.