Managing Account Balances in OrderCounter | OrderCounter Knowledge Base

Managing Account Balances in OrderCounter

Adding a Balance to an Account

In the OrderCounter POS system, adding a balance to an account often occurs during the checkout process when the Add to Account option is selected. This feature allows for charges to be assigned to a customer's account, which can be settled at a later date. Here’s how to add a balance:

  1. Initiate Checkout: Begin the checkout process for the items or services the customer wishes to purchase.
  2. Select Payment Option: At the payment screen, select the Add to Account option. This adds the total amount of the current transaction to the customer's account balance instead of requiring immediate payment.
  3. Confirm Transaction: Confirm the details and complete the transaction. The balance will be updated to reflect the new amount owed by the customer.

This feature is particularly useful in settings where customers have ongoing relationships with the business, such as in corporate or hospitality environments.

Paying Down an Account Balance

To pay down an existing balance on a customer's account within the OrderCounter system, follow these steps:

  1. Navigate to Accounts: From the main menu, go to Pending Orders > Accounts. This section lists all accounts with outstanding balances.
  2. Select the Account: Find and select the account for which the balance needs to be paid. You can search by the account name or other identifying details.
  3. Enter Payment Details: Enter the amount being paid towards the balance. If the full balance is being cleared, ensure the full amount owed is entered.
  4. Complete the Payment: Confirm the payment details and finalize the transaction. The account balance will be updated to reflect the payment made.

These steps ensure that balances are accurately managed and that payments are correctly applied to the appropriate accounts, maintaining the financial integrity of the business operations.

Notes

  • Ensure all transactions are properly authorized by the customer or account holder to maintain trust and compliance.
  • Regularly review account balances and follow up with customers to encourage timely settlements, which will help maintain a healthy cash flow for the business.



    • Related Articles

    • How to Navigate the OrderCounter Knowledge Base

      The OrderCounter Knowledge Base is your one-stop shop for getting the most out of your OrderCounter system. Whether you're just starting or you've been using it for a while, we've got you covered. Quick Reference Guide This guide gives you a detailed ...

    • Table Service

      Table Service is a special way to handle orders when you are serving customers at tables in a restaurant. Here’s how it works and how you can use it. When Table Service is turned on, you'll see a map of the tables in your restaurant when you log in. ...

    • Where is the gratuity button?

      To add a gratuity button to table orders, follow these steps: 1. Access the manage tickets screen. 2. Look for the "Grat" button and click on it to add the gratuity amount. Only the Takeout & Table Service order types have the manage tickets screen ...

    • Takeout

      There is a To Go Order Type already but Takeout takes it further. It is specifically for people taking out food and will let you manage orders placed over the phone or at the counter You will be prompted to enter customer information. Same as the ...

    • What is a Split Quantity Typeset?

      In this mode when you choose a modifier it will prompt for how many of that modifier you want to apply. For instance you could have a deal to sell 20 hot wings with your choice of sauce; with this mode you could set modifiers of hot, BBQ sauce, no ...