Overview

The Kitchen Display System (KDS) allows you to customize how tickets appear on your screens. One of its most powerful features is the ability to filter tickets based on order methods, ensuring that each station only sees relevant information.

What Are Order Method Filters?

Order method filters allow you to control which types of orders appear on specific ticket views. For example, you can:

✔ Show only Dine-In orders on one screen.
✔ Display only To-Go orders on another screen.
✔ Filter out specific order types from a station.

This helps organize your kitchen workflow by ensuring each station only sees the orders they need to prepare.

Setting Up Order Method Filters

Accessing Ticket Age Configuration

1. Navigate to the Configuration section of your KDS system.
   
2. Select the "Advanced" tab
3. Select "Ticket Age" settings 
4. Choose the age threshold you want to configure.

Configuring Order Method Filters

In the Ticket Age configuration screen, you'll see two lists:

✔ Active Order Methods – Methods that will be displayed.
✔ Not Applicable Methods – Methods that will be filtered out.

To add a filter:

1. Select one or more methods from the "Not Applicable Methods" list.
2. Click the "← Enable" button to move them to the Active list.
3. Save your changes.

To remove a filter:

1. Select one or more methods from the "Active Order Methods" list.
2. Click the "Remove →" button to move them to the Not Applicable list.
3. Save your changes.

Customizing Ticket Headers

The KDS also allows you to customize ticket headers and footers to display the most relevant information.

Header and Footer Options

Each ticket has four customizable areas:

✔ Header Left – Typically shows order method and ID.
✔ Header Right – Often displays the age of the ticket.
✔ Footer Left – Commonly shows the server/employee name.
✔ Footer Right – Usually shows the table number.

These fields can be customized to display the most relevant details for your operation.

Benefits of Using Order Method Filters

✅ Reduced Clutter – Stations only see orders relevant to them.
✅ Improved Efficiency – Staff can focus only on their specific tasks.
✅ Better Organization – Separates different order types logically.
✅ Customized Views – Each station gets an optimized ticket display.

Best Practices

✔ Keep It Simple – Only filter what’s necessary to avoid confusion.
✔ Be Consistent – Use similar filtering logic across stations.
✔ Train Staff – Ensure everyone understands which orders appear where.
✔ Regular Review – Periodically review filters to ensure they match your workflow.

By effectively using ticket view filters, you can streamline kitchen operations, enhance organization, and improve overall efficiency.