How to Reopen a Paid Check To Add New Items

Overview

Sometimes, after a check has been paid for, you may realize the need to add additional items to the transaction. This guide will walk you through the steps to reopen a paid check and add new items.

Step By Step Guide

1. Navigate to the Control Panel

2. Click "View Transactions" 3. Find the Specific Transaction       You can find the transaction either using the Order ID or Invoice ID. You can also find it by the date.

4. Void the Transaction       Once you have identified the desired transaction, you need to void it. This step cancels the original payment while preserving the details of the transaction for editing. 5. Re-Ring the Transaction       After voiding the transaction, you should now have the option to re-ring or recreate it.       Choose the re-ring or recreate option, and a new transaction window should open.       Select "Open as Same Tab"       Ensure that the new transaction window opens in the same tab or screen as the previous transaction.

6. Navigate to Pending Bar Tabs

      Pending Orders > Bar Tabs

      

      

7. Find the Bar Tab and Click "Edit" You should see the details of the original check. 8. Add New Items       With the tab open for editing, you can now add the new items or modifications to the check. Use the appropriate options within your POS system to input the new       items accurately. 9. Complete the Transaction       Once you have finished making the necessary changes, close the tab or complete the transaction as you would normally.

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