How to Reopen a Paid Check To Add New Items

Overview

Sometimes, after a check has been paid for, you may realize the need to add additional items to the transaction. This guide will walk you through the steps to reopen a paid check and add new items.

Step By Step Guide

1. Navigate to the Control Panel

2. Click "View Transactions" 3. Find the Specific Transaction       You can find the transaction either using the Order ID or Invoice ID. You can also find it by the date.

4. Void the Transaction       Once you have identified the desired transaction, you need to void it. This step cancels the original payment while preserving the details of the transaction for editing. 5. Re-Ring the Transaction       After voiding the transaction, you should now have the option to re-ring or recreate it.       Choose the re-ring or recreate option, and a new transaction window should open.       Select "Open as Same Tab"       Ensure that the new transaction window opens in the same tab or screen as the previous transaction.

6. Navigate to Pending Bar Tabs

      Pending Orders > Bar Tabs

      

      

7. Find the Bar Tab and Click "Edit" You should see the details of the original check. 8. Add New Items       With the tab open for editing, you can now add the new items or modifications to the check. Use the appropriate options within your POS system to input the new       items accurately. 9. Complete the Transaction       Once you have finished making the necessary changes, close the tab or complete the transaction as you would normally.

• Related Articles

• Adding & Creating Menu Buttons/Items

  Menu items are the sale items that are available for customers to purchase. They are grouped into categories and can be represented as buttons or images on the system interface. Each menu item must belong to a Category To add/create a Menu Item, go ...

• Comp Items

  1. Login 2. Select the Menu Items from the Order you want to Comp 3. Select Comp 4. Select Comp % & Reason. When done, select Comp Items Changes or suggestions to this article can be made here: https://tinyurl.com/ordercounterci

• Managing Account Balances in OrderCounter

  Adding a Balance to an Account In the OrderCounter POS system, adding a balance to an account often occurs during the checkout process when the Add to Account option is selected. This feature allows for charges to be assigned to a customer's account, ...

• Creating Custom Items

  Creates A Custom Typed And Priced Item For Sale 1. Login 2. Enter an Order then select Order Functions 3. Select Custom Item from the Order Functions Menu 4. Enter Custom Item Information. When done, select Submit Item Changes or suggestions to this ...

• What are TypeSets?

  TypeSets are what you would choose if you wanted to limit the number of items the end user can choose. For example: 3 scoops of ice cream with different flavor options. To Manage these, go to Control Panel > Menu management > Modifier sets (Create / ...