Edited tickets is the behavior of the printing system when a submitted item is changed in some way. Either the item is removed, one of the modifiers is removed or the modifier is changed.
The system has the ability to send a ticket to the printer to say Edited Ticket. To send a Void Ticket, to Send a void ticket and reprint the edited ticket or to do nothing at all.
The recommended way to use this feature is to have a void ticket be sent and print another ticket.
Back Office > Settings > Printers > Kitchen Edit Tickets = “Yes”
Back Office > Settings > Printers > Print Edited Items = “On”
This combination will send a void ticket when the Item is edited and resend an updated ticket with “Edited Ticket” above the items when Save and Send is pressed.
Back Office > Settings > Printers
There are 2 settings here that determine the behavior
“Kitchen Edit Tickets” and “Print Edited Items”
Kitchen Edit Tickets has 3 options
Yes – When the item is edited a Void Ticket will be sent to the printer. When Save and Send is pressed then a kitchen ticket will be sent but will have no Items on it.
Ticket Notification Only – When an item is edited then a ticket saying “Edited Ticket” will be sent to the kitchen with the ID so you can find the ticket
No Edit Notifications – No ticket is sent to the kitchen when the item is edited or when pressing save and send after editing the item
Kitchen Edit Tickets
Yes – When the item is edited a void ticket will be send to the printer. When Save and Send is pressed then a new ticket will be sent to the kitchen with “Edited Item” displayed so you know then ticket is replacing an existing one.
This is how we recommend it is set up
Ticket Notification Only – When the item is edited a ticket will be sent to the kitchen saying “Edited Ticket” giving you the Order ID so you can find the affected ticket. But you will not get a new printout if you press save and send
No Edit Notifications - No ticket is sent to the kitchen when the item is edited or when pressing save and send after editing the item