Edited Tickets

Edited Tickets

Overview

Edited tickets is the behavior of the printing system when a submitted item is changed in some way. Either the item is removed, one of the modifiers is removed or the modifier is changed. 


The system has the ability to send a ticket to the printer to say Edited Ticket. To send a Void Ticket, to Send a void ticket and reprint the edited ticket or to do nothing at all.


The recommended way to use this feature is to have a void ticket be sent and print another ticket. 

Recommended Settings

Back Office > Settings > Printers > Kitchen Edit Tickets = “Yes”

Back Office > Settings > Printers > Print Edited Items = “On”


This combination will send a void ticket when the Item is edited and resend an updated ticket with “Edited Ticket” above the items when Save and Send is pressed. 

The Set Up

Back Office > Settings > Printers


There are 2 settings here that determine the behavior


“Kitchen Edit Tickets” and “Print Edited Items”



Kitchen Edit Tickets has 3 options


Yes – When the item is edited a Void Ticket will be sent to the printer. When Save and Send is pressed then a kitchen ticket will be sent but will have no Items on it. 


Ticket Notification Only – When an item is edited then a ticket saying “Edited Ticket” will be sent to the kitchen with the ID so you can find the ticket


No Edit Notifications – No ticket is sent to the kitchen when the item is edited or when pressing save and send after editing the item


Kitchen Edit Tickets


Yes – When the item is edited a void ticket will be send to the printer. When Save and Send is pressed then a new ticket will be sent to the kitchen with “Edited Item” displayed so you know then ticket is replacing an existing one.


This is how we recommend it is set up


Ticket Notification Only – When the item is edited a ticket will be sent to the kitchen saying “Edited Ticket” giving you the Order ID so you can find the affected ticket. But you will not get a new printout if you press save and send


No Edit Notifications - No ticket is sent to the kitchen when the item is edited or when pressing save and send after editing the item


Changes or suggestions can be made here: https://tinyurl.com/ordercounteret

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