Delivery

The Delivery Order Type is for restaurants that use delivery drivers.. It will manage the orders and where the orders are located.

The first thing you will be asked is for customer details

If you type in the first box it will look up existing customers. You can enter either a name or a phone number.

To add new customers, enter the details in the boxes below it.

The minimum information required can be set in Back Office  > Settings > Customers and Addresses

To find out how far it is to a customers address from the business address just click on “Map Address”

The Notes section is what will be printed against “Driver Instruction” on the ticket

When you complete an order for a customer who’s details you have just entered it will save them for next time.

If you select an existing customer their previous orders will be shown in the “Previous Order" window 

If you select a previous order you can click continue and add order. This will add all items in their previous order to the new order. If you Just press continue it will add a blank order. 

Customers can have multiple addresses. Make sure you choose one or you will be prompted to do so.

When you have added the Menu Items to the order you can save and send the order or you can pay for the order using the checkout button. 

If you save and send it will ask if you want to submit the order without payment. When confirmed it will print the order as well as a receipt as a request for payment. This can be presented to the customer upon Delivery.

Pending Orders > Delivery will show all current delivery orders.

You can filter the list by Pending Delivery Orders or Out Delivery Orders

The next step is to sign the order “Out For Delivery” by selecting the orders and pressing this button

Choose a driver from the list and choose “Out for Delivery”

If the employee has the driver job title assigned, they'll appear on this list. Otherwise, you can click "Show All" to show all employees.

Click "Out For Delivery" to confirm the delivery order.

Clicking the green "Out Delivery Orders" button will show the following screen

Delivery Details – Shows you more information including the full address.

Print Receipts – Prints out the receipt.

Re-Assign Driver – Allows you to assign a different driver.

Delivery Failed – Marks the delivery as failed and set the total to zero.

Complete Delivery – Takes you to the payment screen so you can pay for the order with the money received when you delivered the items.

Driver Check-In – Marks all of the tickets assigned to that driver as complete.

It does this if the deliveries have been paid for or not. 

Cancel Order – Removes the order from the list and a cancelled order is sent to the kitchen

Edit order – Takes you to the order screen

Delivery Details – Shows you information about the order including the items and the full address

Print Tickets - Print tickets for all of the orders selected

Map address - Brings up a google map of the address for the order

Out For Delivery – allows you to assign a driver to the order and mark it as Out For Delivery

Show Future Orders – Shows orders that are scheduled for 12 or more hours into the future

• Related Articles

• Order Types

  Order Types Order types change how the system behaves. If you choose “Takeout” for example the first screen will ask you to choose a customer. If you choose “Table order” it will ask you to choose a table. This is not something to be overlooked and ...

• Introduction to Order Types

  Order types change how the system behaves. If you choose “Takeout” for example the first screen will ask you to choose a customer. If you choose “Table order” it will ask you to choose a table. This is not something to be overlooked and is a very ...

• Takeout

  There is a To Go Order Type already but Takeout takes it further. It is specifically for people taking out food and will let you manage orders placed over the phone or at the counter You will be prompted to enter customer information. Same as the ...

• For Here

  For Here is Almost exactly the same as the To Go Order Type. It is used mostly in quick service restaurants where the order will generally be For Here. The order method of “For Here” instead of “To Go” will print on the ticket so the kitchen knows ...

• Table Service

  Table Service is a special way to handle orders when you are serving customers at tables in a restaurant. Here’s how it works and how you can use it. When Table Service is turned on, you'll see a map of the tables in your restaurant when you log in. ...