The Customer Facing Display feature lets you add a screen for customers to see their order details and the total amount due. It can also capture customer signatures for credit transactions and allow them to add tips. This can be set up on a second screen attached to the cash register or on a separate device.

Settings

To set up the Customer Facing Display, go to:

Back Office > Settings > Rear Facing Customer Display

Key Settings

1. Thank You/Change Display Time:

   • How long the thank you or change page is shown after a transaction, in milliseconds. For example, to display it for 3 seconds, enter 3000 milliseconds.

2. Customer Display Version:

   • Use version 2.0 for the latest features.

3. Terminal:

   • Select the terminal you want to use for the Customer Display and click "Edit".

Display Options

• Customer Display: Turn the display on or off.
• Display Monitor: Choose which screen to show the display on.
• Separate Machine: If set to “No,” the display will run on the same machine as the POS. If “Yes,” it will run on a different machine.
• Display Font and Size: Customize the font and size of text on the display.
• Display Resolution: Set the resolution to match your screen for a full-screen display.
• Fade Transitions: Enable fade effects for changing slides or pages.

Images and Prompts

• Order Page Image: Background image for the order page.
• Change Page Image: Background for the change page after payment.
• Thanks Page Image: Background for the thank you page.
• Show Credit Prompt: Display a prompt when using credit for payment.
• Credit Page Image: Background for the credit prompt.
• Main Page Image: Background when the display is idle.
• Slide Timing: Time each slide is displayed in seconds.
• New Slide Image: Add images to a slideshow.
• Orientation: Orientation of the signature form.
• Show Signature: Prompt for a signature after card payment.
• Show Tips: Prompt for a tip amount after a credit payment (not supported with PAX processing).
• Tip Amount: Set suggested tip amounts as a monetary value or percentage.
• Signature/Tip Page Image: Background for the signature/tip page.
• Receipt Page Image: Background for the receipt page.
• Keyboard Page Image: Background for the keyboard page for email receipts.

Basic Setup

1. Choose Software Version:
   • Back Office > Settings > Rear Facing Customer Display > Customer Display Version
2. Select Terminal:
   • Back Office > Settings > Rear Facing Customer Display > Customer Display
   • Choose your terminal number and click "Edit".
3. Enable Display:
   • Set Customer Display to “On”.
   • Set Display Monitor to the desired screen.

Using a Customer Display on a Separate Machine

You can run the Customer Display on a different device, like a touchscreen tablet. This is useful if you want to avoid interruptions from till reboots or use a slideshow.

Steps:

1. Set Up Terminal:
   • Make sure “Separate Machine” is set to “Yes”.
2. Install Software:
   • Install OrderCounter on the separate device.
3. Sync Terminal Numbers:
   • Set the terminal number on the new device to match the main terminal (e.g., both set to 001).
4. Create Shortcut:
   • Create a shortcut to "C:\OCPOS\OCPOS - Point of Sale Suite.exe".
   • Edit the shortcut target to add Customer_Display at the end.
     

Calibrate Touch Screen

1. Search for:
   • Win+S/Search for “Calibrate the screen for pen or touch input” or go to Control Panel > Hardware & Sound > Tablet PC Settings.
2. Setup:
   • Follow prompts to touch both the merchant and customer side touch screens.

Practical Scenarios

Scenario 1: Retail Store Checkout

A customer is checking out items in a retail store. They can see each item scanned and the total amount on the Customer Facing Display, ensuring transparency and accuracy.

Scenario 2: Restaurant Payment

In a restaurant, after dining, a customer can review their bill, add a tip, and sign for a credit card payment directly on the Customer Facing Display.

Scenario 3: Promotional Display

A café uses the Customer Facing Display on a separate tablet to run a slideshow of daily specials and promotions. This continues even if the main till is restarted, keeping customers engaged.