Customer Facing Display
Overview
This feature allows you to have an additional display for the customer. It will allow them to see what has been rung through and the amount they are due to pay. You can use it to capture customer signature for credit transactions and enable the customer to add tips.
This can show on a second screen attached to the till or it can run independently on a separate machine.
Settings
Back Office > Settings > Rear Facing Customer Display
Thank You/Change Display Time – The amount of time in milliseconds that the thank you page or the change page will show up after completing a transaction. Miliseconds are 1000th of a second so just add 3 zeros to the end of how many seconds you would like. So for 3 seconds you would enter 3000
Customer Display Version – There is a new version of customer display which is verson 2.0. This is the one to use.
Terminal – All terminals set up on the system will show up here. If you want a customer display on terminal 0001 but, then edit terminal 0001 and enable customer display for just that terminal. The setting is off for all terminals by default
Choose the terminal you would like to use for Customer Display and click on "Edit"
You now have the following options for that terminal.
Customer Display – Determines if the customer display is on or off. If set to “On” and “Separate Machine” is set to “No” then when the Ocpos software loads it will load the customer display application at the same time
Display Monitor – Determines which screen the customer display will be shown on
Separate Machine – If set to “No” then the customer display will be shown on the same machine as the POS terminal. If set to “Yes” then the customer display will have to be loaded by running a cmd or having a special shortcut. Please see the “Using a customer display on a separate machine” section for more details
Display Font – Changes the font used for the Customer Display
Display Font Size (pt) – Changes the size of the font used on the Customer Display
Display Resolution –
Order Font Color – Changes the color of the font for the Total / Change section
Order Font Color Modifiers – Changes the color of the font for the Modifiers on the Customer Display
Display Resolution – The resolution of the image used for the Customer Display. If you want this to be full screen then set the resolution to the full size of your screen
Fade Transitions – Determines if displayed slides and pages use fade transitions when hiding/displaying
Order Page Image – The background image for the order page. Displayed once an order item has been added to an order
Change Page Image – The background image for the change page. Displayed after payment has been taken
Thanks Page Image – The background image for the thanks page. Displayed if “Thank You Display Time” is not “0” and there is no change for a payment
Show Credit Prompt – Determines if the credit prompt Is displayed if credit is used for payment
Credit Page Image – The background image for the credit prompt
Main Page Image – The background image for the main page. Displayed when idle if the slide show is disabled
Slide Timing (Seconds) – The amount of time in seconds each slide will be displayed on the screen before changing to the next slide
New Slide Image – Choose an image to use in the slide show. Once you press the “Save Settings” page at the bottom of the screen you will be given an option to save an additional image for the slide show
Orientation – The orientation of the signature form when it is displayed.
Separate machine – Determines of the signature prompt will show on this machine or a separate machine
Show Signature – Determines if the customer is shown the signature prompt after payment by card
Signature Monitor – Determines which screen the signature form is displayed on
Show Receipt Options – Determines if the customer is shown the receipt prompt after a credit payment
Show Tips – Determines of the customer is prompted for a tip amount after a credit payment. NOT SUPPORTED WITH PAX PROCESSING
Tip Amount (Leave 0 to Not Show) – Determines the tip amount suggested on screen after a credit payment. This can be set to a monetary amount or a percentage of the sale. You can have up to 4 suggested tip amounts.
Signature/Tip Page Image – The Background image for the signature/tip page
Receipt Page Image – The background image for the receipt page
Keyboard Page Image – The background image for the keyboard page. Displayed when the user wants an emailed receipt
Setup
Back Office > Settings > Rear Facing Customer Display > Customer Display > Customer Display Version Choose the version of you software you want to run
Back Office > Settings > Rear Facing Customer Display > Customer Display > choose the terminal number you want the customer display to work with and select “Edit”
Set Customer Display set to “On”
This will mean that when you start the POS the customer display screen will also show.
Set Display Monitor to the screen you would like the customer display to show on
This is the basic setup to use customer display on a separate display on the same till. Please see the settings section to show all of the options.
Using a Customer Display on a Separate Machine
You may want to use an independent machine to run a customer display. An example of when this might be useful is having it run on a windows tablet that has touchscreen. Or you may use the customer display for a slide show and you do not want this to be interrupted if the tills are off or restarted.
The customer display is linked to a terminal number. To have the separate machine running the customer display communicate with the correct till then that display also needs to be set as the same terminal number
⦁ Set up customer display on a particular terminal
⦁ Make sure that “Separate Machine” is set to “yes”
⦁ Install OrderCounter on the machine you wish to be the separate machine for the customer display
⦁ Set up the till software so that it can communicate with the database
⦁ Set this tills terminal number to the same as the terminal you want it to communicate with. For example.
If you want to set up a customer display on a separate machine but want it to work with terminal 001 then you set the customer displays terminal to also be 001
⦁ Create a shortcut to "C:\OCPOS\OCPOS - Point of Sale Suite.exe"
⦁ Edit the shortcut and add customer_display at the end. So the so the target is "C:\OCPOS\OCPOS - Point of Sale Suite.exe" Customer_Display
Running that shortcut will only open the customer display and will not open the till software.
*This is required to calibrate the touch for the customer side touch. Otherwise, all of the customer display touch input will register on the merchant side and the user will be unable to touch any prompts customer-side.
Win+S/Search for “Calibrate the screen for pen or touch input”
Also found in Control Panel > Hardware & Sound > Tablet PC Settings
Click “Setup”
When prompted, touch the merchant side touch screen
When prompted, touch the customer side touch screen
Changes or suggestions can be made here: https://tinyurl.com/ordercountercfd
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