Knowledge Base
Getting Started
Discover the essentials of operating & navigating OrderCounter.Menu Management
Dive into our menu management system.Terminal Settings
Information on configuring your terminalControl Panel
This is where you can configure various features & settings on our front end point of sale.Back Office
Our remote back office is where you can manage your restaurants from anywhere.Inventory
A collection of information on managing your inventory with our system.KDS
KDS (Kitchen Display System) articles on setup & configuration.
Recent Articles
Upgrading OrderTab on a Pax Datacap device
Step-by-Step Guide: Updating OrderTab on a DataCap PAX Device Step 1: Close the OrderTab App You must fully close OrderTab before updating it. Option A: Using Android Navigation (if available) Check if the Android Square (Recent Apps) button is ...ID scanning / Age verification system
OrderCounter has introduced a new age verification system that allows users to require an age (in whole years) for purchase of specific items. If an item requires age verification, the user is prompted to enter a date of birth manually or scan a US ...Notify guest via text message / SMS when their order is ready
OrderCounter can now notify a guest via SMS text message when their order is ready. For this to work, there must be a phone number attached to the account and the location must have the proper software license for SMS texting. To set this up for KDS ...Till and Bank check off tasks
A new Till/Bank Check Off Tasks section has been added to the back office under Settings → Tills. This allows users to define a list of check off tasks that appear at the end of official till and bank reports. In addition, a new setting labeled ...Checkboxes for easy tip selection on credit tips
We now offer a new setting called Suggested Tips Checkboxes that has been added to the Back Office under Settings > Printers > General Printer Settings. When enabled, this feature displays a tip suggestion box with checkboxes on the credit card ...
Popular Articles
Clear Payments
This setting can be found in the Back Office under Settings > POS > General Settings Allow payments to a ticket to be cleared on the checkout screen. Options Yes/NoCredit Trans (Add Tips)
You can add tips using the "Credit Trans (Add Tips)" function in the control panel. Once you're on the tips screen, you can add a tip to a transaction by selecting the transaction and clicking the "Add Tip" button. Enter Tip Amount Select Submit to ...Quick Reference Guide
Control Panel Transaction Management Tips & Tills Editing Menu Items Editing Categories Create New Type Sets Create New Option Sets Add Sets to Items Multi-Item Edit Recommended Item Sets Editing Modifier Text Add Timeset to Category Adding ...Overrides
Overview Here is a list of all overrides and their corresponding Employee / Job privileges Auto Authorize - Determines whether a manager being logged in to the terminal will automatically authorize overrides. No Sale - Determines whether a manager ...Keep Server Re-ring Ticket
This setting can be found in the Back Office under Settings > POS > General Settings If on, the server will be asked who will receive the funds for the transaction If off, the server who will be re-ringing the ticket will receive the funds Options ...